Supply Department Return Policy

Effective January 1, 2013

  • Product returned within 7 days of receipt will receive a full refund with no fees  
    *  must be in the manufacturer’s original case, box, package, etc.
  • Product returned within 8 – 20 days of receipt will be charged a 20% re-stocking fee
    *  must be in the manufacturer’s original case, box, package, etc.
  • Product returned 21 days or later than the date of receipt is non-refundable & will be returned to the customer with their next order
  • No returns on ”Clearance/Close Out” merchandise
  • No returns on Special Order product
  • Holiday & Seasonal merchandise must be returned within the following business day of receipt –
    *  see business hours below
  • No Holiday merchandise may be returned after the holiday is over

 

Business Hours

 Location  Monday - Friday  Saturday
 Louisville  7:00 am - 3:00pm 7:00 am - 10:00am
 Lexington  7:00 am - 3:00pm 7:00 am - 10:00am
Cincinnati  6:30 am - 3:00pm 6:30 am - 10:00am
Columbus  6:30 am - 3:00pm 6:30 am - 10:00am
Nitro, WV  6:00 am - 3:00pm 6:00 am - 11:00am